Store Policy
Customer service
Welcome to our customer service! We're here to help you with any questions or requests. Our team is available to ensure your experience with us is the best it can be. Contact us and we'll be happy to assist you!
Privacy and Security
Your privacy is a priority for Ana Bacana Acessórios. This policy explains how we collect, use, store, and protect your personal data when you use our website.
1. Data Collection We collect information such as name, email, CPF, address, telephone number, payment details and browsing information (such as IP, browser and pages visited) when you place an order, register or browse our website.
2. Use of Data We use your data to:
Process and deliver your orders;
Send communications about your purchase, promotions and news (with your consent);
Improve your browsing experience;
Comply with legal and regulatory obligations.
3. Data Sharing Your data may only be shared with essential partners, such as payment and logistics companies, always for the purpose of enabling your purchase. We do not sell or disclose your information to unauthorized third parties.
4. Data Protection We adopt technical and administrative security measures to protect your data against unauthorized access, loss, alteration or disclosure.
5. User Rights You may request the updating, correction, or deletion of your personal data at any time. You may also withdraw your consent to the use of data for marketing purposes.
6. Cookies We use cookies to improve navigation and personalize your experience. You can manage cookie permissions in your browser settings.
7. Policy Changes This policy may be updated periodically. We recommend that you review this page regularly to stay informed of any changes.
8. Contact If you have any questions about our privacy policy or the processing of your data, please contact us by email: anamartaartedesign@gmail.com .
Exchange and Return
We are always thinking of solutions and processes that are beneficial to our customers.
Therefore, we have listed the best practices so that you have the best shopping experience in our store.
Right of withdrawal
The Consumer Protection Code establishes a seven-day period after receiving the product for customers to cancel an online purchase and request a return. This is the Right of Withdrawal, guaranteed by Article 49 of Law No. 8,078/90.
In this case, the consumer does not need to provide any justification for returning the item. The full amount paid, including shipping, must be refunded, and all logistics costs involved in the return process must be borne by the store.
Product defect
In the event of a defect in the product received, articles 18 and 26 of the Consumer Protection Code determine that the deadline for the customer to request the return or exchange of the merchandise is 3 months.
The retailer has 30 days to evaluate the damaged item and take the necessary steps to resolve the issue. If this period is exceeded, the consumer can choose one of the following options:
replacement of the product with a similar one;
immediate refund of the amount paid;
proportional price reduction.
Payment Methods
- Credit/Debit Cards
- PIX
- Offline Payments